Business and Public Service Solutions: New Experiences of Smart Services Empowered by Shown Intelligence

 1.Scheme Overview

With the continuous integration of artificial intelligence, robotics and digital services, commercial space and public service places are exploring more intelligent, flexible and efficient service models. From corporate receptions, commercial complexes to exhibition venues, government halls and public cultural spaces, service agencies not only need to improve reception efficiency, but also pay more attention to user experience, information transmission and on-site management.

Xiwen TechnologyXViinFocusing on the research and development of body intelligence, bionic robots and the landing of intelligent space systems, the scene application of humanoid robots and quadruped robot dogs is explored around the needs of commercial services, public space management and intelligent interaction.

Among them, humanoid robots are mainly for welcome reception, consultation and guidance, explanation and display and interaction of designated tasks. The quadruped robot dog can be used for tasks such as venue inspection, park patrol, on-site image collection and interactive display. Combined with voice interaction, visual perception, motion control and supporting software systems, functional configuration and customized development can be carried out according to the business process of specific places.

Xiwen Technology is committed to promoting the development of robots from a single display device to an intelligent terminal that can be integrated into the real service process, providing more intelligent upgrade options for commercial space and public service organizations.

2. core application scenarios

1. Enterprise front desk and intelligent welcome

Applicable products:XViin-RX7Humanoid robot

For corporate headquarters, office buildings, industrial parks and customer reception centers, application configuration can be carried out around tasks such as visitor greetings, corporate information introduction, visit process description and visitor guidance.

Combined with voice interaction, preset knowledge base and adaptive interaction system, the robot can provide corresponding information according to visitors' questions and assist in completing the basic reception work.

Application value: Enrich the forms of enterprise reception, enhance the visitor service experience, and demonstrate the achievements of enterprise intelligent construction.

2. Exhibition hall guide and intelligent explanation

Applicable products:XViin-RX7humanoid robot,XViin-X1four-legged robot dog

For science and technology museums, enterprise exhibition halls, museums, industrial exhibition centers and large-scale exhibitions, applications can be carried out around exhibition explanation, product introduction, tour route description and interactive question and answer.

Humanoid robots are suitable for face-to-face explanation and communication tasks. The quadruped robot dog can be used for robot theme display, interactive experience and some venue inspection tasks.

Application value: Enhance the interactivity of the display content and provide a new carrier for brand communication, science and technology display and public science popularization.

3. Commercial complex and retail service

Applicable products:XViin-RX7Humanoid robot

For shopping centers, brand stores, commercial blocks and retail experience spaces, applications such as product information introduction, floor and store inquiries, event promotion, customer consultation and interactive marketing can be explored.

By configuring business knowledge bases, site maps and activity information, robots can assist customers in obtaining common information and provide new service contacts for mall operations.

Application value: Enrich the service forms of commercial space, enhance the sense of brand technology, and support offline marketing and customer interaction.

4. Government Affairs Hall and Public Services

Applicable products:XViin-RX7Humanoid robot

For government affairs halls, public service centers, administrative service windows and public offices, functions such as process introduction, window location inquiry, material list description and service area guidance can be explored.

By accessing the audited policy knowledge base, work guidelines and site information, the robot can assist in answering common questions. Matters involving qualification identification, policy interpretation, approval decisions and personal information processing shall be confirmed by the corresponding business system or staff.

Application value: Share repetitive consultation and guidance work to help the public obtain information more easily.

5. Public space inspection and park management

Applicable products:XViin-X1four-legged robot dog

For large office parks, exhibition centers, public buildings and some outdoor public areas, applications can be carried out around preset route inspections, on-site image acquisition, facility appearance inspection and abnormal situation records.

After configuring the appropriate visual equipment, environmental sensors and task management system, we can further explore the environmental condition monitoring, field information return and inspection record management.

Application value: Supplement the traditional manual inspection method, assist the staff to grasp the scene situation, and improve the digital level of public space management.

6. Hotel, exhibition and tourism services

Applicable products:XViin-RX7Humanoid robot

For hotel lobbies, conference centers, tourism service centers and large-scale event venues, applications such as visitor reception, event schedule introduction, venue guidance, tourism information explanation and multilingual services can be explored.

By configuring the site knowledge base, activity arrangement and corresponding language interaction ability, the robot can provide basic information services for visitors. Functions such as mobile guidance, automatic obstacle avoidance and cross-regional navigation shall be adapted according to field deployment conditions.

Application value: Enhance the interactive experience of service places, and create service scenes with scientific and technological characteristics for hotels, exhibitions and cultural tourism institutions.

7. Educational Popularization and Public Cultural Services

Applicable products:XViin-RX7humanoid robot,XViin-X1four-legged robot dog

For schools, libraries, science and technology museums, youth activity centers and public cultural spaces, it can be designed and applied around robot knowledge explanation, artificial intelligence science popularization, interactive demonstration and programming teaching.

The humanoid robot can be used for human-computer interaction and intelligent service demonstration, and the quadruped robot dog can be used for motion control, machine perception and experiential demonstration of robot technology.

Application value: Let the public understand the embodied intelligence technology more intuitively, and provide a display platform for artificial intelligence science popularization, science and technology education and innovative practice.

Robot welcome, route guidance and information consultation have been related research and practical application exploration, but the final effect depends on interaction design, task adaptation and on-site environment.

3. Product Collaboration: Building a Diversified Intelligent Service System

According to the specific needs of commercial and public service places, Xiwen Technology can explore the combined application of humanoid robots, quadruped robot dogs and supporting software.

XViin-RX7Humanoid robot

Human-Computer Interaction and Service Task

Welcome reception, consultation and explanation, visitor guidance, commercial display and public service assistance.

XViin-X1four-legged robot dog

Mobile-oriented Patrol and Interactive Experience

Venue patrol, park patrol, on-site image collection and technology display.

Supporting software and scenario integration

Oriented business information and service process

Knowledge base configuration, service content management, task configuration, running status monitoring and business interface adaptation.

Through a rational division of labor, it is possible to explore the construction“Reception—Information consulting—On-site guidance—Patrol management”of intelligent service processes. Multi-robot collaboration, unified scheduling and cross-system data interaction need to be implemented according to the actual project configuration and integration conditions.

4. Typical Application Process

01 Scenario requirements analysis

Sort out site layout, visitor type, high-frequency consultation, service process and operation management requirements.

02 robot selection

According to the interactive service, mobile inspection or technology display needs, select the appropriate robot form.

03 Content configuration and system adaptation

Configure enterprise introduction, service guide, venue map, knowledge base and necessary software interface.

04 Field deployment and testing

Verify interaction, information accuracy, route safety, task stability, and personnel experience.

05 Continuous operation and optimization

According to the actual service data and visitor feedback, optimize the Q & A content, task process and operation strategy.In the process of deployment, we should focus on the interaction experience of different age groups, information accuracy, barrier-free access, personal information protection and manual takeover mechanism under abnormal circumstances. Public service robots are suitable for undertaking clear and verifiable auxiliary tasks, and should not replace manual handling of complex matters in the absence of reliability verification.

Application Value Created by 5. for Commercial Institutions and Public Service Places

1. Improve service experience

Through voice interaction, information display and scene explanation, it provides visitors with a more intuitive and convenient service entrance.

2. Support personnel to carry out service work

The robot-assisted introduction of common consultations, basic guidance and repetitive information enables workers to focus more on complex needs and personalized services.

3. Shape the image of intelligent space

Integrate robots into corporate exhibition halls, commercial complexes and public cultural venues to enrich the space's technology display and interactive experience.

4. Support service process optimization

Under the premise of meeting the privacy requirements, the service process is evaluated and continuously improved through indicators such as task completion, common consultation types and user feedback.

The actual effect can be evaluated by consulting response time, information query success rate, task completion rate, manual intervention frequency and user satisfaction. Project benefits should be based on the results of the field pilot, and it is not appropriate to commit to a fixed percentage of efficiency improvements in the absence of measured data.

6. Joins Hands with Western Technology to Build a New Ecology of Wisdom Service

Xiwen TechnologyXViinFacing commercial organizations, government departments, industrial parks, public cultural venues and system integration partners, we will explore the integration of physical intelligent robots and real service needs around the directions of intelligent welcome, consultation and guidance, venue explanation, park inspection and science and technology display.

Through scenario analysis, product selection, content configuration, software and hardware adaptation and project verification, Xiwen Technology is committed to promoting the integration of robots into daily service processes and providing more solution options for enterprise brand display, commercial operation and intelligent construction of public services.

Let the intelligent robot into the real space, let the science and technology innovation service every interaction.Commercial institutions, public service units and industrial partners are welcome to exchange and cooperate with Western science and technology to jointly explore the application value of physical intelligence in the field of business and public services.